Can I leave zero stars??I ordered over the phone from terrain for an in store pick up of three items that were in stock. (Terrain is a subsidiary of UO.). When I arrived at the store the following day to pick up my order, my items were not yet pulled from the warehouse. No one knew of the order. I found the store manager, Lauren, who was kind enough to find the items for me. As ALL were damaged (chipped, scratched, and scuffed), lauren offered to reorder the items for me and ship them to my home. She was unable to place the order as the store had no wifi, so she took my cc info, assured me that all pricing would be identical to the original order. I received another order confirm that evening and the prices were different, including a ridiculous tax of approx 15%. Long story short-this started a three week exchange of phone calls and emails (mostly on my part) in an attempt to remedy this. During that time, they charged my cc 5 different amounts, as they kept deleting and recharging. I still had no merchandise! After weeks of phonecalls and emails trying to cancel the order, without any calls back as I was repeatedly promised, I grew tired of numerous UNAUTHORIZED charges on my cc so I opened an official dispute. Another week passed and I received the WRONG merchandise. I was unable to get through to them or receive a response from the store, their main customer service number, or email. I finally received a nasty email from UO-the parent company. I phoned back and spoke to an imbecile who said he could not understand the situation, and gave me yet another number to call. He would not send me return labels for the incorrect items that were sent-he didn’t really understand that part either. Just don’t bother with this scam company-unless you have a LOT of free time to try and fix their mistakes.
