Don't even bother. I ordered an item with the expectation it would be delivered by 11/19. After talking to three different customer service representatives, I was finally able to find out it didn’t ship until 11/18 (ordered 11/13) and wasn’t estimated to get delivered until 12/1. Absolutely ridiculous and all they could say was sorry for the inconvenience. Well now Im left without a gift for a friend going out of the country in five days.