I have been going to the VA for over 2 years now. Its a great place! There's a coffee shop, cafeteria, pizza shop, barber shop, and gift shops there. The medical services there are great, I have been able to get everything I needed and the service exceeded my expectations. They even mailed me medical equipment to save me from taking the one hour trip there. On the negative side, I have called twice to reschedule appointments and the customer service there is terrible. They argued with me about why I needed to change my appointment. They sounded like drill sergeants who are always right and blame you for everything. This had never happened to me when dealing with other normal medical providers. Another negative is that the pharmacy only fills prescriptions by VA doctors. Recently I had dental work done which doesn't fall into VA responsibility. I needed prescriptions filled and had to pay out of my pocket because prescriptions fall into the medical insurance category. My primary physician at the VA has a little trouble speaking English, I already have trouble hearing so I understand only a little of what she is telling me. She has done a great job setting me up with specialty doctors and ordering nicotine patches that I requested. But, she prescribed me a medicine that I was allergic to, thank God, the pharmacy caught the error. Unfortunately, the pharmacy worker blamed me for not knowing I was allergic to that medicine. I am not too angry with me doctor about that, its not the first time this has happened. It also happened when using a non VA family doctor.
