I had so many glitches with Vagaro, so many times payments wouldn’t go through and I would have to call clients after their service to charge them. But the worst part was when I decided to switch back to my previous software. I paid the fee (which is a month upfront) and canceled my subscription right after that payment so I wouldn’t be charged another monthEven though I paid for the entire month, when you cancel they take your access away to EVERYTHING. I have never experienced this with another booking app, especially since this one is so expensive. I needed to see my reports for sales tax so when I reactivated it they charged me monthly fee. Not the base price, all the add on and everything!!! So essentially I was paying for the same month TWICE. They also have refused to refund me for this. Which is absurd. Terrible customer service, all they care about is money and charge for literally every single feature. I do not recommend, acuity is way cheaper and even offers a free version so when you cancel you can actually still have access to your reports
