venmo

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I changed banks and added my checking…

I changed banks and added my checking account and all I did was put the new account in And deleted the old account. Started that process on a Saturday and then tried to transfer the funds and my account was declined. I waited 3daysand still not able to transfer funds declined again. My bank saw the cents put In And taken out of my account. There was plenty of money for the transfer!! Talked with my bank and they said they r not declining or “flagging” the account it was coming from Venmo!! Called Venmo customer service and told them the whole story and they said they couldn’t help me. They can’t override the declination!! Completely frustrated and then I went on line and deleted my account!! NEVER GOING TO USE THIS COMPANY AGAIN!! I downloaded CASH app and no problems whatsoever ever!!

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Date of experience: May 26, 2021