This is the worst finance company I have ever dealt with. For months I couldn't access my account. No reset link was ever sent to me. Finally, I found a number for customer service. Spent 30 mins on the phone with a lady who made me jump through all these hoops to identify myself, including not only taking a picture of my driver's license, but also me holding my driver's license. I would have been fine with all of this, if this was the end of it, but it wasn't. Not only did I have to provide my name, email, bank account number, driver's license and photo of me holding my driver's license before she would help me, she froze my account. After finally being able to log in, I am unable to access my funds now, because my account has been frozen. I chatted with an online account specialist who could not give me a reason as to why my account was frozen. She told me that she will send my "case" to an account specialist who will be contacting me in FIVE TO SEVEN BUSINESS DAYS! So for at least the next week, I am unable to access my funds. I have never experienced anything as frustrating as this. I would NEVER recommend Venmo to anyone. I have filed a complaint with the Better Business Bureau and I will be writing a ton of bad reviews, because I want people to know how horrible Venmo's customer service is. No one should be prevented from accessing their money for months with no apology or resolution. If you're considering signing up with Venmo DON'T DO IT!! Use PayPal instead!
