It's a little difficult to believe that a major corporation cannot work online purchases nearly a quarter of a century into the 21st c. I'm a novice for using VS but thought I'd get my wife something nice for Christmas. She's always said how VS bras are the best and worth the $. So she gave her size and even the style/item she'd like. Simple right. So I got "$20 holiday discount" for the $50 item. It was the wrong size. These things happen, especially in the modern world with the confusion of poor sizing charts coming out all over internationally etc. So they asked me to bring back/exchange at the local store/mall store. No prob. I haven't been in a mall for some time since there's very little reason anymore unless you're under the age of 17 (I'm not). The girl was a bit new, I could tell, who assisted and her supervisor wasn't much help. But the girl tried. She was happy to make the exchange but didn't catch that the now regular price came up for the item I was now receiving (well it would be shipped since no in store). Once this occurred, she couldn't just void the ticket and correct it. The supervisor said to call customer care, who kept her on the phone for like 10 minutes. She finally informed me to just bring in the new item when I receive and they'll straighten it out. The girl means well and did a fine job, but the supervisor was of little help and if this process is how VS works in a storefront in this day and age, no wonder shoppers have found better quality elsewhere and accessibly online. VS obviously doesn't know how to work online sales still and doesn't appear to care much about the customer (I've read the reviews). So I don't think I'll personally be purchasing anything for the wife again from them. Too much over just exchanging an item. Again, the girl in the store did her best and wanted to truly assist. The others involved both around her and at customer care are pretty worthless. I know. I called customer care before I came in. Like most corporations, the call relocates to an apparent Mid Eastern call center (I've called a few times, same outcome). They're nice, sure, but they're of no assistance on exchanging a product - or, apparently, assisting to simply void a ticket. LOL
