I had thought Victoria's Secret was a reputable company. Now I know, after chasing an order for almost a month, it a company without any customer service at all.In fact, I feel as a customer, that this is the worst company I have ever had the misfortune to buy from.An order was placed and paid for, on Saturday 25 November 2023, in their Birmingham UK store to be collected at Sheffield City UK. The salesperson checked it was in stock at the collection point, it was. I paid for the item, in Birmingham, in order for it to be collected on 28 November 2023 in Sheffield.It was not there, even though I had been told it was available when I paid for the item, nor did they know when it would be. It is almost impossible to get in touch with Victorias Secret. Chat option useless, telephone calls useless, just told "go back to the store in Birmingham to cancel and get a refund" Birmingham is 91 miles from where I live. They sure don't want to pay my travel expenses!!!!!! Told "you can go to any store", of course at my own expense, not very helpful advice. The item was part of a set of underwear.It is now almost Christmas and still no item.
