Hello there, my internet contract with Vodafone ends on 25.03.2022 and I have an appointment on 25.03.2022 between 08:00 - 13:00 with another service provider for change process. Vodafone has ended my internet service at 22:00 on 24.03.2022 while I was working (Home office). When I tried to contact customer service it took like 45 minutes to reach and answer from an agent was this is our normal termination procedure. Because of Covid conditions, I work from home and I was in night shift so I kindly requested an extension like 8 hours but agent informed me that this is the normal procedure, there is nothing to do. Does Vodafone have no flexibility or this is the level of service we may demand from a service provider?
