Absolutely disgusted at the way I am being treated in trying to get back a £14.22 underpayment of my refunded money! I know it isn't much but it is the principle of it!I booked an apartment through VRBO which was confirmed and my money taken. 10 days later I got a message saying the host had changed my booking to a MONTH EARLIER! This was done with no contact to myself and there was a difference in the payment I had already made. Now VRBO are saying that I have been refunded all the money but that is based on the cheaper amount which I had to cancel because we couldn't go a month earlier. The host says they didn't take the money and VRBO did! I have been going back and forward through emails with VRBO and they just don't get it as they are looking at the 2nd booking cost not the one I paid! All very confusing I know but surely there is a way to sort it out!Bookings should not be allowed to be taken, conformed, paid for and then changed by the host without consultation of the guest.I will NEVER EVER book with VRBO again.VRBO do not give me your standard reply as I have been emailed back and forward by your so called helpful team who have been more than useless!!!
