vrbo

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1.2 from 2.0K Reviews and Ratings
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Do not use this website.. You don't get what you see and will not get your money back!

Do not use this website... The pictures they allow on their site looks nothing like the property once you get there. Then when you try to get your money back because of false advertisement there is no help through this site.. Here is a review from a Villa in Bali called Villa Belize that we had the worst experience with and Vrbo is doing nothing!Photos are fixed to make you believe you are staying in such a luxury environment. My party reserved this place for a trip during one of the most humid times of the year in Bali. Every day we had to call the host because the air conditioning units were not working. You basically felt like you were sleeping outside.. Speaking of sleeping outside, photos doesn't show that pretty much all bathrooms except 1 is open concept so there is exposure to the outside.. The only bathroom that doesn't have exposure to the outside has the toilet, shower and sink right next to each other in this very small area.. This is the bathroom they show, but what's not shown is once you take a shower the whole bathroom gets very wet and takes a full day to dry, so you can't have your stuff out in the bathroom... The window in their also doesnt close completly which is a way for pest to get in.. Moving on to the rooms, the gaps between the doors are large enough for any pest to get in so every night we had to fight off some type of pest... Mainly little lizards, mosquitos, hugh roaches.. I know Bali is the climax for these types of pest and I dont mind them on the outside, however there was easy access to the inside. This was supposed to be a enjoyable trip for a wedding we was attending and my birthday.. I ended up having to move out on the second day in the middle of the night due to pest in my room. We brought this attention to the house manager, who was nice to respond promptly and was willing to work with us stating we would get our money back. The stipulations was that the other two people in my party would find other lodging as well. We all ended up having to readjust and pay for lodging elsewhere spending additional money. However, we still are struggling to get our money back from the owner after several attempts and sending everything requested to VRBO who also is not very helpful in standing by their customers and investigating more.. Im in Bali often and have lodge at various places, which have been awesome. I must say this has been the worst experience I've ever had in Bali and hope no one else have to experience what we have.. Pictures im attaching will be all the gaps in doors and open spaces in room and bathroom.. Please don't go by the pictures posted by the owner as you will be very disappointed once you arrive and see you have been mislead! Pictures shown by the owner are very misleading and villa is not worth the money paid!

1
Date of experience: Apr 14, 2025