I am done using vrbo. I made a reservation the end of 2024 for a beach house Augusta 2025 on Lake Huron. I had family coming in from Arkansas. The beach houses around here need to be rented a year in advance. Few weeks after I rented the house, they emailed me and canceled. They said it was because I had done something wrong. When I pressed the issue, wanting to know what it was I did wrong. They said it wasn't me.It was a host. The major problem was it was too late to rent a beach house for such a large family.We decided to have the gathering in arkansas for my nephew's 40rh birthday. I rented a place a few months ago in Hot Springs. Arkansas for everyone. The night before I was to leave, I decided to go on the site. I was concerned because I had not received an email giving me information on how to get into the property. I go on the site and find out that my reservation was canceled the very next day. They did not send me an email, a text or anything. When I called them on it, they said, I canceled it. At this point I was a little bit upset and told them I needed proof of me canceling the reservation. They put me on, hold for 10 minutes and came back and said, no, it was not me.It was the owner. When I questioned, why was I not notified and explained I was not going on the vrbo every day to see if my reservation had been canceled or not, they had no explanation.No explanation no compensation and I have family coming in 24hr fom different parts of America to stay in hot springs Arkansas and I have no place for them.Airbnb, saved me. Vrbo never again, never again shame on me for letting them burn me two times.
