VRBO has been fine in the past. However they are not paying attention to the listings now, even when notified. There is a property for rent that is listed twice under different hosts and for different prices - EXACT SAME PHOTOS bc it’s the same property. EVEN WORSE, the calendars are NOT synched for booking, so we accidentally booked it twice thinking it didn’t go through the first time. Long story short, 4 days and many hours on the phone, I finally said I will not end this conversation until you REFUND MY MONEY RIGHT NOW. They had admitted the owners/hosts were not supposed to list the same property and would address it. I checked today, 4 weeks later, the issue is still there. Two prices, two different calendars, same property. When I called and gave them the case #, which is a joke, you have to explain it all over anyway every time, I spent 45 minutes getting the same run around of "sure let me escalate this, sounds like the problem is with the hosts however …” Good luck everyone, it’s hard to find integrity these days. We will find another service to book through.
