Will never book through VRBO again. They allow scammers and they scam. I booked a New York City apartment for 3 days. It was a two bedroom apartment that sleeps 13, according to the webpage, through a company called NYShortstays. I get there and it’s a one bedroom apartment that can only sleep maybe 2, no TVs, no bedding, no towels. I call the owner and VRBO help, but they refuse to put me in the correct apartment and treated me like garbage. We left immediately and ended up paying $2000 for a hotel. Now the owner and VRBO will not give me a refund. All of my US Military comrades, stay away from this company.I also found out today that short term rentals are illegal in NYC. Why is VRBO allowing this?Edit: VRBO did reach out, but they sided with the owner again! They told me the owner said the description states a one or two bedroom apartment. Everyone, go look up property 4371034 on VRBO and tell me if you agree. The first description of the property in bold letters states it is a “2bedroom gem”. They also still have not addressed the fact that short term rentals are illegal in NYC and they allowed this company to advertise on their website. They are unwilling to deal with host who scam their customers and it’s a horrible shame!
