I rented a house on the beach in Hawaii for my family that was falsely advertised. The photos were not an accurate representation of the current condition of the home. We were not able to stay due to the unlivable conditions, there was blood on the pillows and the place was filthy, the shower didn't work and there were drug addicts that were tweaking out on Meth that were managing the property and living there. I contacted VRBO right away about the conditions and the type of people that were there and let them know it was an unsafe environment for my children and my husband and I and we would not be staying at the property. I requested a refund right away and they gave me to a supervisor who did absolutely nothing for me and was completely useless. After going around in circles with them for weeks. They said it was up to the owner of the property to refund my money. Come to find out the owner of the property is a drug dealer because I researched his name online and he's a convicted felon. After leaving the property we realized some items and my husband's medication was stolen from us while we were there looking at the property. We filed a police report and the police knew who these people were and said things would have been much worse had we stayed there. Also, this property was in violation with the short-term rental laws of Honolulu multiple times, which I found out when I filed my complaint to the state. All of my complaints to VRBO were the exact same scenarios that others had said in their reviews on the property site which I wish I had read through before I booked because they were all true. There are multiple violations against VRBO's policy with this property. VRBO doesn't care about you and your safety and they should be shut down. I will only be using AirBnB from now on as I've never had any issues with them. I will definitely be looking into a class action lawsuit against VRBO if I'm not refunded my money.
