I booked with VRBO for my Amsterdam stay in May which cancelled the night before we were meant to be going due to the property being “flooded”, the owners then ignored all my emails and calls and never refunded me (obviously fraudulent.) I have been in contact with VRBO numerous times over the phone, every time they have told me they’re investigating the case and they’ll get back to me. Not a single person out of about 8 people now have gotten back to me and am still waiting for the refund. Every time I ring them they palm me off and I never hear from them again. Their “book with confidence guarantee” is a load of rubbish which they don’t stick to. I will be now taking this further. NEVER BOOK WITH THEM!
