We had a horrible experience. We made a reservation a few days prior to coming. We received a full confirmation that the host is ready and expecting us. Once we arrived on the island I called the host and she had no idea we were coming! She only speaks French (I speak both Spanish and English) and we barely communicated. She then said that she can't rent the house because there were other people inside. After panicking (we arrived late and with a kid) she found a person to talk to me in Spanish and I got a call from the Vrbo agent. The result was that the house was not really occupied but has not been cleaned yet. Because it was late we still went it. We had to sleep on bed without sheets and had to wash them ourselves. The cleaning ladies arrived the next day afternoon. We received no compensation nether from the agency not the host for the first night. They both just made excuses. We payed the full price to feel not welcome and had a dirty house. I recommend you avoid this booking. The rest of the stay was okay, just unhappy how the host and Vrbo treated us, so unfair!
