Writing on behalf of my mother who booked with VRBO for the first time back in February. They contracted with a third party called While Pelican for a month long rental in Florida. White Pelican has since gone under. Bankrupt. Easy to verify and I have offered to provide VRBO their bankruptcy attorney's information. I have called 10+ times. At least 5 case numbers. All requested documentation provided. They will not refund us our money despite saying each and every time "I have nothing to worry about. I am covered by the Booking Guarantee". It's absolutely infuriating. I will never book with this company and will warn all others never to do so.
