I am a host managing a structure in Venice (Italy).70% of my guests book through booking.com, 25% from Airbnb and the remaining 5% from Vrbo (or other Expedia platforms).The service provided by Vrbo is very poor, expecially for the payments.At the beginning of June I should have received the second payment from a guest that decided to split the total payment in two tranches. The first payment has been correctly executed from the guest to Vrbo and Vrbo has subtracted its huge fee from it.The second payment has never come and, despite the constant reminders to Vrbo that I have done, Vrbo has not done anything concrete to claim the payment from the customer, thanks to the fact that his hefty fee has already been received.On 4th July Vrbo answered, as you can read below.Completely useless answer, meaningless, and with a link that leads nowhere. Well, it will be the marketing techniques in force ...
