Beware of VRBO- their Book with Confidence guarantee is a SCAM! On 1/26/23, I paid a deposit for a vacation home in Jacksonville Beach, FL that I was to rent in January-February of 2024.On 4/17/23 , I was notified by Awilda Fuentes (from C&C Beachside Booking) on 4/15/23 that the home had been sold and was now a private home, so it was unavailable. She did offer us another home to rent but we declined and had the reservation cancelled on 4/17/23.I have contacted her 5 times through the Messages board as to when we would receive our refund, but she has not answered me. When I have called and left voicemails, she did not return my calls.Next, I have reached out to VRBO by phone and they have taken my information but have not helped me in receiving my refund of over $5500.00. I truly feel that VRBO does not review the hosts/ property managers to see if they follow through with refunds; why isn't VRBO accountable? I'm very disappointed and have now reached out to my credit card company to dispute the charge.
