wayfair

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Return policy is garbage

Return policy is garbage. Really annoyed with Wayfair for not letting me return this a $255 shower kit, after learning my contractor thought it was a terrible product. This is my first time renovating a bathroom. I bought this kit and then was advised by my contractor that Delta products are not good with temperature regulation and he highly recommended that I NOT use a Delta shower kit in my shower. The crew was also astounded at the amount we paid and that it didn’t come with a valve. I tried to return this $255 item, but Wayfair only offered me $50! Only 20% of what I spent! My contractor offered to buy the valve off of me, that’s when we discovered the kit didn’t have one! Do yourself a favor and shop for your home goods somewhere that isn’t Wayfair! B/c if your item isn’t right, they won’t let you have all or most of your $ back!

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Date of experience: May 01, 2025