I have used Wayfair a lot in the past but just recently purchased a dining chair that ended up being allocated by FedEx. Wayfair customer service was no help. I will never buy from this company again because they use FedEx. Update on order: FedEx tried to deliver 10 days late and I refused shipment. Now they are still trying to deliver a chair 13 days later. I've already moved on and purchased another from Amazon.