Wayfair is like many other online retailers. They do not spend one cent on customer service. Their ‘agents’ are all off shore; they do not train their agents; they do not give their agents any authority to do ANYTHING for the customer. They also do not have an escalation department so the agents can transfer problems. Agents put you on hold, then many minutes later, you are summarily disconnected. I was recently given a phone number for their ‘Cares Team’ that didn’t have an area code and the agent insisted that the number was correct. Because, the agent ‘could not transfer me’. I will not be ordering from Wayfair, Joss & Main or Perigold ever again. They also have an inexperienced web team. Do some user testing, engineers! Long live brick-and-mortar retailers who almost always have excellent customer service.
