What a scam. I bought two sets of chairs. One set came with a leg snapped off, of which they offered a 10% discount and eventually agreed to send a new chair. I mean it was literally un-usable, what would a 10% discount do?! The other set of chair was clearly “open” box even though I paid full price for new chairs. They were thrown in the box, not wrapped, no tools, no instructions, the screws were stripped and in a ziploc bag. The box was damaged and obviously re-taped. I got two set of chairs so I know what a new box looked like despite being broken. If I wanted open box I would have paid for open box, but I wanted new chairs and paid as such. There was no resolution from customer service, just a run around. It is a scam to charge the customers the new price and send them a used product. I spend thousands of dollars per year on wayfair and due to their poor customer service I won’t be ordering from there again and would suggest others not as well. Despite the below response from wayfair the issue of sending open box items as new has not been resolved. They did agree to send new chairs for the one with the broken leg. But I have no resolution for getting open box items and paying as new. Still NOT great customer service from wayfair bots.
