It seems like everyday we have complaints about our online purchases or even local businesses . Customer satisfaction appears to be an obsolete concept, BUT hold on! Wayfair is amazing in a great way!!! I recently had an issue with a seam in a cushion on a sofa I purchased from Wayfair . I thought perhaps I could get a replacement cushion , imagine my surprise when a brand new soda was delivered to my home. !!!! Wayfair, you went above and beyond and you deserve a huge thank you ! You have a huge fan in me!