*I should've taken their rating on Trustpilot more seriously*(The only) pro: when you call customer service you get connected to a representative pretty quicklyCons:1. Terrible communication. Did inform me that my item was delayed, at all. I found out myself 2 days after the estimated *delivery* date.2. Rude customer service. One of the three representatives was nice (but not helpful). The other two were ridiculously rude and arrogant. Despite saying "We get you. We understand how you feel", I could clearly feel that they were just reading off the script and didn't care at all.3. Inconsistent service. Basically everyone has their own opinions and none of which is accurate. Even as a customer you can feel that the management is chaotic and shi*.Will never ever use their service again. Go to hell Wayfair.
