wayfair

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False advertising on delivery

I believe Wayfair may put incorrect delivery estimates in order to obtain your purchase, even if they cannot actually deliver on the estimate. I recently purchased something last minute based on the estimate that an item would arrive 3 days before Christmas, and over a week later (now after Christmas) they haven’t even shipped the item. I saw a bunch of other reviews on Reddit suggesting they seem to put delivery estimates that they have no intention of meeting and will essentially just give you the run around if you call customer service and try to get a resolution. This was my first Wayfair purchase and it will be the last. I wish I head read some reviews on the company before making a purchase!EDIT: Wayfair responded to my review below with instructions on how to report that were unclear, and I couldn’t find it on their website (it was the same copy-pasted response they gave on many others’ reviews). It is now over a week since then and IT STILL hasn’t even been shipped. They said it would arrive in three days, it hasn’t even shipped over two weeks later. I do not recommend ordering anything from Wayfair unless you don’t care if or when it arrives.

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Date of experience: Dec 24, 2023