We ordered a sofa that was delivered on May 13th, and less than two months later it’s broken. You can see that the furniture is literally held together with staples, I can’t believe what a con this company is selling this kind of furniture. And no replacement because it’s been more than 30 days. Robbery.Update: I’ve received an email from Wayfair apologizing that I’ve misunderstood their return policy (seriously), and passing on contact information for the manufacturer (which doesn’t work). To clarify, I do understand the policy, I just find it dishonest and unfair considering the quality of the products they sell. A 30 day return policy is reasonable if the furniture being sold is of reasonable quality, but if you’re selling poorly made products from manufacturers that don’t have valid contact information that means Wayfair either isn’t doing their market research or doesn’t care. In either case, all the risk is passed onto the customer with no accountability for Wayfair. So thanks for getting in touch, but the one star review is more than warranted.
