My complaint is with Nutshell, a CRM company in Ann Arbor, MI, that was purchased by WebFX 2 years ago.When I signed up for Nutshell, I had high hopes as I was looking for an easy CRM. However, I didn't ask whether I could export my data in the same format it was imported in. Unfortunately, Nutshell doesn't provide this feature, although they claim they do. All you get is a zipfile with six files that don't match up. We are missing the most important part of our database, which is our updates.Although they have help articles titled "How to export...", it doesn't mention that when you do a full export, your database comes out in a mix of puzzle pieces that don't align, even if you try to merge the data yourself into one spreadsheet.It seems like they are withholding my data, and this could be a tactic to keep clients who pay on a monthly basis. How can anyone leave if they can't get back their data in the same format and order it went in? I am now researching my legal rights, which is frustrating because I will have to pay legal fees just to get a simple report out of my own database. This is ridiculous.Moreover, I found personal emails from my employee's personal computers on one of the reports from Nutshell. I am concerned about how they obtained that information. What are they doing with our computers when we are in their database? I have filed a complaint with the FTC.
