The worst customer service. Hands down. I feel as that the employees know that they have a reputation of having horrible customer service so they just don’t do any better. I had to call this morning to dispute a claim on my account. The representative on the phone, started fumbling her words, I asked her was it the dispute department because I’m trying to file a dispute, she said oh no I have to get you over to them, I said OK. Then she says again “Do you just need to File a dispute ?” Hello that’s what I just said. I felt she wasn’t very bright, so I just stated I’ll call back. I get another rep on the phone she answers the phone very lazy and dry and huffing and puffing. I tried explaining the situation about the complaint she continue to interrupt me. I asked her to verify some information. She was asking me questions that didn’t make sense. Once we finally filed the complaint, I asked her to repeat the claim number over to me. she asked me to repeat it back to her. What!! I know how WF customer is so I just repeated it. She than said Anything Else…. Wow. I say No she Ok well have a good day click….. How rude and unprofessional there service reps are. The must get people who are fine with making minimum wage.
