Giving them 2 stars because I got to talk with someone.I had to get a new WF CC at Microcenter because I hadn't used the other one in years. That was fine. Received my statement and went online to make a payment. I was trying to sign on and gave all the information requested. I noticed that my landline was listed as my phone number. It gave an opportunity to add "another" cell phone number so, of course, I thought it might be useful so I did. I entered what I thought was my password and hit enter. My account was immediately suspended saying I had made too many attempts to sign on. I tried ONE time. I called the number listed and they told me they couldn't send a text to my phone. I said that was correct since it was a landline. They had NO OTHER WAY they would contact me. They wouldn't call the phone number listed, nor was I asked for an email address or even my cell number. Of course I was angry because in spite of what I was told, I only tried to log on once. They said I would have to call back on the 8th. After being on hold today for over 20 minutes the first time I finally got to talk with someone (I was angry by this time). I explained I was trying to make a payment and the only option they had was to send me a text. I was still trying to understand why my account was suspended without giving me any other opportunities to recover my account, i.e. phone call, text or email (like EVER OTHER INSTITUTION I DEAL WITH). They will ONLY use cell phone to verify because of security. Now, if someone had my ssn and dob, it could be very possible they had my cell phone. My landline would be much more secure. But no, they won't call you. Rep finally added my cell phone number to the account so they could send me a text (but that wasn't offered initially). The Rep did not stay on the phone with me until I logged on successfully. I wasted probably 2 hours trying to make a simple payment.This is not the first time we have had issues. The other situation was when a relative died and my husband had a joint checking account with them. Leaving the money in that account was our fault. However, last year (after 8 years) we received a 1099 form so we called WF about the account. Their response was that they don't have an account with that number. Due to inactivity that account is somehow "gone" and no one knows anything about it. We've already talked to 3 reps with no one knowing where the money is (and they don't care). I will be cancelling this card and separating myself from WF.
