Why would I waste my time trying to help them improve? I disputed a charge from a retailer that violated several Federal and State labeling requirements by phone on May 5. I was told I had to file a paper form which I received on the 13th. I filled out the form, signed it, scanned it and sent back with exhausting documentation on the 16th. I called the Claims Assistance Center today and after being handed off from one agent to another before finally reaching Claims Assistance was asked the same questions I had answered in my email response. The claims Center only response to information provided by telephone and I had to repeat the material I had submitted by email once again. Why demand a hard copy claim if you ignore it 100%? Aside from being incompetent, their people appear to be arrogant and couldn't care less about the customers. Even the DMV would not hire them!
