I give Wells Fargo bank zero stars. Your money is not safe in this bank. We recently had fraud due to some ATM error. There were a $1000 withdrawn from our account, which we DID NOT authorize. We reported the issue right away and submitted a claim. After two claims, they advised we needed to submit yet a third one. The first claim went to the wrong department, and after the second claim was completed, they still have no answers for us and our money is lost. Throughout the process we have been transferred all over the place. The customer service is horrible. When I asked to speak to a supervisor, the claim was escalated to the Enterprise Complaints Management Office and the only thing they did was to give a provisional credit for the $1000 which is of course being taken back because the claim has been denied. It has been almost two months since we submitted the original claim. When we called to try and request the third claim because we still have no answers the representative was very rude and said they cannot submit another claim. We told him that is what was advised to us by another Wells Fargo representative earlier today when we called to get the outcome of the second claim and he would not even let my husband explain himself. Stay away from this bank. We will definitely be going somewhere else.
