Difficult to understand the regulatory failure here or how many complaints and poor reviews it is going to take for these hidden recurring fees to stop. Obscure T&C signing you up to a membership you are unaware of, random amounts on bank statements as being charged in euros, no invoices or any reminders on email… once you realise you have been charged monthly for a service you are not using and manage to log on eventually, the complaint/cancellation process is obscure and unnecessarily complicated, with an arrogant customer service who feel comfortable enough in their legal position to refuse a refund. This is daylight robbery. Not many users actually need a recurring membership, but obviously the business model would not work if you could not cheat naive customers who cannot tell what they are signing up to with a one-time use. To asd insult to injury, the wetransfer website claims to offer a non-commital one-off service which is a blantant lie.
