I am a Wordfence premium customer in connection with a blog. I love the regular audits conducted and the way issues, when found, are clearly displayed for action. I recently received notification that a routine scan identified that my website was blacklisted on a spam filter website. This made no sense to me given the nature of my blog so I reached out to Wordfence using their help feature to get information on how to resolve. I immediately received an email confirming receipt of my outreach and creating a ticket. Within one business day I received a response from Phil with Wordfence. He went above and beyond, not only responding to my immediate question but also the questions I didn’t ask. Though the issue resolved in its own (Phil explained why), as a nonprofessional (highly casual) blogger I greatly appreciated the education. It is wonderful to have access to a knowledgeable resource. Wordfence has helped keep my website clean and given me peace of mind. I highly recommend.
