Absolute shambles of a paid support system, I've been a Premium subscriber for a number of years and for the first time ever I have had to open a premium support ticket as Wordfence has repeatedly blocked ourselves and other users accessing our own website. My ticket is still yet to be resolved since opening it nearly a month ago and my last response I've received was 12 days ago. How can they charge for this atrocious "premium support ticket" system.
