Even if I had been warned by emails that my subscription renewal was about to come, I missed the date and was debited of the yearly amount as planned. However, as I've put my website on hold for the moment I wanted to downgrade my plan to a free license and I explained the situation by email to Wordfence's customer service team. I was very positively surprised to meet someone as understanding and efficient as Tim ! A coupe of hours later, the momey had been fully refunded on to my account !Well done guys, what a pleasure to work with such a commercial and professionnal team !You've definitely won a long term client and a I'll be happy to recommend you in the future.Thanks again ! :-)
