I had WordPress for several years and started using the Premium package. It was fine at first, I was able to do what I needed to do, update/add pages, etc. Then they changed the way sites are updated and I lost the ability to update my site. I contacted them and got erroneous information so I emailed (several times), and was given a link that did not help me to edit my site. I said that I still wanted to edit the site and the answer was that if the link didn't work that was really the only answer... I didn't work. I asked for a refund on the rest of the 2-year subscription and was told that its too late. Now I have ads on my site and they wont remove them... They said I have to pay again. So, they changed their site, now I cant edit and I still have to pay... and have ads. That's simply bad business.