The most complex cancellation service. I opened another google workspace account, the old one became in active. Cancellation is an absolute maze. I ended up paying a subscription for 12 months, assuming this was now inactive. When I realised I spend 2 half days trying to cancel it. Finally I did. They kept taking payments. My bank couldn’t do it as there was no direct debit, just an ongoing payment. I complained, they insisted I sign up again, a free trial, they couldn’t talk to me about a cancelled account. No offer of a refund. And now, I’ve gotta go through the whole process again, so they don’t keep charging me, which they already are. Bonkers ‘service’.
