Appalling. The first Envy printer had to be returned to Curry’s within a week and replaced, late 2023.Number 2 worked well until summer 24. Then it started chewing up paper. The telephone helpline was quite good. Normal service resumed until November 24 when it stalled again and refused to work other than chew up paper. Days were spent on WhatsApp trying to restore it with HP’s diabolical customer services to no avail. They sent a replacement which was old and scratched. Despite days spent with the helpline,it never worked. Ever. I tried to contact Customer Service by email. No more help except a label with instructions to return it to a Czech address by UPS. There were further problems with this so it was January 2025 before both were collected. Mine was still under guarantee at the time of my original complaint. Since then I have logged on regularly to query where my Envy is? I’ve complained about the poor service…..I’ve asked for compensation. Nothing. HP hides behind its bots and wall of nothingness. Appalling products and disgraceful service and despicable care..
