hp

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Forced to enroll in Instant Ink

They literally will not allow you to buy a printer without enrolling in their Instant Ink subscription service. When you buy a printer from them these days, they deliberately mail it to you without the setup cartridges you need to make the printer work with regular ink cartridges. When you call up to inquire about the missing cartridges, they play dumb and refuse to send you anything except Instant Ink cartridges. That way you're forced to set up your printer with Instant Ink and subscribe to the monthly service. I will never buy an HP printer again. I shouldn't be forced to pay monthly just to use my printer, but after 6 weeks of arguing on the phone and having to deal with them pretending not know what "setup cartridges" are, they just wore me down. I just wanted it to work and would’ve paid anything. They count on that.

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Date of experience: Nov 27, 2024