A little upset on two fronts.Xbox suddenly overheats, its placement is on an open and firm surface with no obstruction to the air vents, furthermore, there is no dust on the air vent upon expectation. I have only had the device for 6 months.Return for repair is my only option, but that can take up to 2 weeks process i believe. My Xbox live membership and game pass runs out in a few weeks, which means i am at a lost of using my Xbox and memberships during the repair process.There are now no means to contact Xbox live via phone or chat as these options are not available when select hardware/network issues on their website. If you phone them directly, after 5 mins of button-pushing the advice is to go to xboxlive.co.uk and the call then hangs up. But i did notice that if you select account > trouble buying content on their website instead of hardware/network issue, the option for a call back is available.Received a call from Xbox, explained my issues, he went away to speak with someone, the phone call was terminated, and no callback, FYI they have my number.Sorry for the long-winded question, but i thought i would share my customer journey, which is not what i expect from Microsoft.
