While Zara cannot fix the world you can fix your store and higher quality personnel free of those behaviors that could ended up chasing away loyal customer and cost the store lost of wages in many ways. Some employee display bias behaviors, shooing is extremely uncomfortable for handicaps and non handicaps customers that buy a good quantity during their visit. Pick up at store is a disaster and the phone reps said they have no supervisors and lie about the solutions and do nothing. Wasting more of time and money which is also humiliating to even call back for something they failed to do and like you begging for something they promised. Also they have overate prices in the U.s. stores outside of semi annual sale.