Customer Service - what customer service - they send generated responses but never actually deal with your query - took money for something that they didn't have in stock and kept telling me they would never take money until the item had been dispatched. When I pointed out that they told me it was not in stock and cancelled my order they sent generated response saying you'll receive your refund - when?! If you take something back to the shop your refund is immediate but have told me to wait 14 days for my money back. Absolute disgrace for a company like Zara. If I could have given 0 stars I would have done.
