I’ve ordered from Zara twice now but very confused from the last return I had one item got returned fine but the second item was a coat I was waiting a while for the refund email when I got it I got a message saying your item wasn’t in perfect condition but we’ll refund it this time ?? The coat was brand new I never wore it I only returned due to not liking the colour it had its tags on and I even zipped it up but they still said that Very bizarre service they have at Zara not sure I’ll go back to them if they’ll be that petty made me feel like I’d done something wrong when I hadn’t at all
