Missing items on a refund... AGAIN! Really not surprised to see a rating of 1.3, absolutely laughable and very questionable for such a global brand!! N.10JSDVDJLOXDS - Returns number. If you are going to bother looking into my query. I returned 4 items in this refund and was only refunded one item. Spoke with customer care and they refused to help me saying that their warehouse take special care in processing refunds and its not possible they were missed. Reality is that the Zara warehouse has screwed up with my refunds several times before and I'm now on some black list as they think I'm not trying to steal off of them, and they refuse to help me. I cant believe this has happened yet AGAIN! I do not live near a store, its a 40 minute drive from me and a £15 parking charge for me to do so, so returning at the InPost Locker round the corner from me is my easiest solution. However as they do not weigh the parcels, its now very difficult to prove, like i have done before with the post office, the weight of the parcel with all the items I have retuned. I'm a Merchandiser in a retail head office for a small brand. I have with these kind of issues along side my customer care team on a regular basis. Never would we dream to treat our customers this way. Furthermore I have a 15 year career in retail, there is no way in HELL I'm trying to steal off of you. I earn very well and its an insult. I have requested charge backs with my bank, so I will be receiving my refund one way of another. I will be following this all the way through to the end, with me getting my money back, so its in your best interest to just refund me the £120 you owe. YOU NEED TO REVIEW YOUR WAREHOUSE PROCESSES AS A MATTER OF URGENCY, THEY ARE FRAUDULENTLY WITHOLDING PEOPLES GOODS AND MONEY. You should be punishing your incompetent staff not genuine good any loyal customers.
