CUSTOMER SERVICE IS RUDE AND NON EXISTENT.....Today was the first time I had to contact customer service because I was charged $89.90 for an item I purchased online. The problem is when I received item the tag said $49.95. Now, we all know if this happened in an actual store, the store would honor price on item..hence $49.95. When I called and presented this situation to customer service today I WAS SPOKEN TO SOOOOO RUDELY, THE GIRL STATING IF PRICE IN SYSTEM SAYS $89.90 THAT IS WHAT I WOULD PAY, THESE ARE THE FACTS AND SAID TO ME QUITE SMUGLY. I WAS TAKEN BACK. WAS SHOCKED HOW SHE SPOKE TO ME, YOU KNOW, THE CUSTOMER. I THEN ASKED TO ESCALATE THIS TO A MANAGER AT WHICH POINT THIS RUDE GIRL SAYS THEY DO NOT TRANSFER TO MGRS. I ASKED WHY THAT IS...LOL...guess Zara feels above us all and we either take their mistakes or leave it....bottom line, no answers, no help to resolve this and basically this person has NO CLUE what customer service is and has no business answering any phone calls from the public. She should be removed from this position as the first point of contact "representing" Zara. Absolutely horriffic experience and I spend a ton of money both online and when I am near a physical store. ZARA NEEDS TO DO MUCH BETTER AND LOOSE THE NASTY ATTITUDE! WE PAY THEIR SALARIES....ONE LESS CUSTOMER WILL BE CHIPPING IN NOW!!!
