Returned an item of clothing via the drop off point. The tracking number confirms it was received by Zara. Zara say they haven’t received the item and will only look into the matter if I can provide the with proof that I deposited the package! The tracking number and the fact that the parcel was received is not enough apparently and they won’t tell me what happened to my package which they have received! On top of that the customer service advisor asked me to wait a moment and then dismissed me with the message “thank you for contacting zara” without solving the issue and without telling me what happened to my parcel let alone refunding me for the item I returned!
