Zara is the worst in customer service, worst in parcel delivery, I ordered a perfume I paid more to deliver the next day, they delivered the day after that! and they sent the wrong Item when you go to the return page they are saying we will not pay you back all the money return cost will be there! After that I tried to chat many times when you chat it will block the typing session after some time and you can not chat again and you need to start again after reloading the website many times, I called and they said just do it in chat! because you ordered online, wow the most awful experience in my life with an online shop the worst experience you are the worst ZARA!