I ordered Ebony Wood 100 ml womens perfume online, and received Tinted Leather mens perfume, thankfully my partner has it now, so I re-ordered the 100 ml Ebony Wood womens perfume. When the next package arrived it contained Wonder Rose perfume which isn't what I ordered.To my dismay it will cost me money to return the item which I never ordered in the first place, this can't be right surely.I can't begin to explain the frustrations at trying to get Customer Service help from Zara, all thats available is an AI 'person' who is worse than useless.Be prepared to be out of pocket if you have to return any items, even if its not your fault you have to return them.
